Olivia Matos

Technical Communicator & Writer

Summary

A Technical Communicator with a unique ability to build content with an audience-centered and user-centered approach. I am skilled in technical writing, science writing, UX research and design, and content strategy. Currently open to work as a Master’s candidate in Technical and Professional Writing with a long-term goal of transitioning into tech/science communications and advocacy.

Technical Communication Competencies

UX Research & Testing | 2023 | Portland State University

  • Conducted full UX research using proxy testing, user testing, and personas to identify challenges for Limited English Proficiency users on OHSU’s website.
  • Interviewed the Director of Language Services to prioritize problem areas.
  • Performed a digital accessibility evaluation for PSU’s Technical Communication wiki.
  • Independently evaluated PSU’s Farmers Market Website for UX enhancements.

User-Centered Communication & Design | 2024 | Portland State University

  • Translated scientific yoga research into accessible articles for mainstream readers.
  • Redesigned complex Gen Z research into a user-friendly flyer.

Technical Writing | 2023–2024 | Portland State University

  • Designed an FAQ page, employee handbook, and website using MadCap Flare.
  • Authored a user manual with DITA/XML in Heretto, following instructional design principles.

Work Experience

Client Education & Content Strategy Intern | WIC Washington County | Current

  • Consulted with the Program Director to improve participant communication strategies.
  • Redesigned WIC handouts using user-centered principles.

Social Media Manager | The California Reentry Institute | 2021–2023

  • Created a social media strategy after interviewing the Executive Director.
  • Produced editorial videos and crafted online narratives to boost engagement.
  • Supported grant efforts by writing a letter of inquiry to a donor.

Barista | Haven Coffee Co. | Current

  • Managed a high-volume workplace with clear communication and flow.
  • Resolved customer issues through active listening and empathy.

Technologies Used

Microsoft Office Suite, Google Workspace, Adobe Creative Cloud, Filmora, Heretto, MadCap Flare, DITA/XML, HTML, Trello, Jasper AI

Education

MS in Technical and Professional Writing | Portland State University | Jan 2024–June 2025 (Expected)

Bachelor of Arts in Media Studies | University of Oregon | Jan 2019–June 2021

Contact

Email: omatos@pdx.edu
LinkedIn: Olivia Matos
Portfolio: oliviamatos.com