Technical Documentation
Employee Handbook Created in MadCap Flare
For a fictional company called Yoga Grow, I created an employee handbook that taught me the real value of single-sourcing and structured content—especially when scaling documentation. I also practiced topic-based authoring and refined the brand voice to expand my range as a writer.
Competencies: Written Communication; Audience Awareness; Content Management; Content Development;
Personal Characteristics: Detail Oriented; Organization; Learning; Problem Solving; Creativity
Technologies: MadCap Flare
DITA/XML Content Development in Heretto
This project demonstrates my understanding of DITA/XML authoring by using Heretto to create a 35-page user manual that explains DITA standards, content reuse, and structured authoring. I applied topic-based authoring techniques, provided step-by-step instructions for using Heretto, and produced both a PDF and HTML output to showcase content adaptability across formats.
Competencies: Written Communication; Audience Awareness; Content Management; Content Development;
Personal Characteristics: Detail Oriented; Organization; Learning; Problem Solving; Creativity
Technologies: Heretto
Improving Accessibility in an Open-Source Wiki
This procedural document played a part in an Agile project management landscape where our team worked to improve PSU’s Technical Communication Topics Wiki. We conducted a usability test and user research test to assess how well the Wiki upholds digital accessibility standards according to WCAG 2.0. We used this procedure to add alt-text to existing, published pages, ensuring greater accessibility across the site. Using Trello to track progress and editing directly in the source code, I gained hands-on experience with open-source documentation practices.
Competencies: Project Planning/Management; Subject Matter Familiarity (Domain Knowledge); Research; User Research; Verbal/Written Communication; Style Guides; Content Development/Usability Testing
Personal Characteristics: Collaboration; Time Management/Deadlines; Organization; Multitasking; Leadership; Flexibility
Technologies: Trello; Miraheze Wiki; Microsoft Word; Slack
